Terms, Conditions and Guidelines for the Sale for Benedetto Pickups
We want your on-line purchasing experience to be quick,
easy, rewarding, and fun. In order to make for a smooth transaction, we have
set up the following terms and guidelines to eliminate any confusion. If you
have any questions about anything contained in these guidelines, please let us
know via email.
1. APPLICATION OF
TERMS AND CONDITIONS OF SALE
The following terms and conditions shall govern the sale by
Seymour Duncan for orders of Benedetto® pickups and/or related products sold
by Seymour Duncan.
By accepting delivery of the products described on the invoice, you agree to
these terms, conditions and guidelines. We reserve the right to change these
terms and conditions without prior written notice at our sole discretion.
2. OTHER DOCUMENTS DO NOT APPLY
These terms may not be changed unless agreed to in writing by Seymour Duncan.
3. PAYMENT TERMS AND ORDERS
Payment must be received by Seymour Duncan prior to shipping your order.
Payment shall be made by credit card (Visa or MasterCard). Your payment is
subject to the approval of the financial institution issuing your credit card
and we are not liable if this financial institution refuses to accept or honor the
credit card for any reason.
4. PRICES, SHIPPING AND HANDLING
CHARGES, TAXES AND CUSTOMS
The pickup prices do not include charges for shipping, handling, taxes,
customs, or duties, if any, for which you are responsible. If applicable, a
separate charge for taxes will be shown on your invoice.
5. TITLE AND RISK OF LOSS OR DAMAGE;
Shipment is FOB Santa Barbara, California. Occasionally, due to backorder
situations, we may deliver your products in installments (unless you
specifically tell us not to). We always do our best to meet a quoted ship date,
however any delivery or ship date given by us is an estimate only and we’re not
liable for any loss, damage, cost, or expense for any failure to deliver in
accordance with an estimated ship date.
6. SEYMOUR DUNCAN PRODUCT AVAILABILITY
Product availability may be limited. Products may not be available for
immediate delivery. We reserve the right to revise or cease to make available
any or all products.
7. EXPORT CONTROL
Benedetto pickups are subject to all export laws and regulations of the United
States of America.
8. RETURN POLICIES
Seymour Duncan’s 21 Day “Real World” exchange policy does not apply to
Benedetto pickups. All returns of defective or
mis-shipped products require a Return Material Authorization (RMA) number.
Please email or call Seymour Duncan Customer Service at 1-805-964-9610 (Monday through
Friday, 8:00 a.m. to 5:00 p.m. PST) for your RMA number and specific return
instructions. An RMA number must be requested within 30 days of receipt of your
shipment. Return shipping charges are non-refundable. Seymour Duncan
will pay for the shipping of any defective merchandise or merchandise that we shipped in error.
After an RMA number is issued, please print the RMA number
on the outside of the box and return the product to:
Seymour Duncan / Basslines Pickups
5427 Hollister Ave.
Santa Barbara, CA 93111-2345 USA
Items returned without prior approval and an RMA number may
be refused and re-shipped, freight collect, to the sender.
9. SERVICE AND SUPPORT
Seymour Duncan endeavors to provide the best customer and technical support in the musical instruments industry. For end-user customers, we promise that our technical support staff will attempt to handle any problem involving Benedetto pickup products over the telephone. Please feel free to contact us for help with any service or support issues.